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Our Terms & Conditions Explained

When you open an account with bom77, you're agreeing to a set of rules that protect both you and us.

Account creation and verificationDeposit and withdrawal rulesGame access and account suspensionDispute resolution process

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Core Terms That Shape Your Account

bom77 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

bom77 operates as a gaming platform where access and service eligibility depends on local law in the regions we serve. Your account is personal and non-transferable; you're solely responsible for keeping your login details secure and for all activity under your username. We don't accept shared

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accounts, resale of services, or attempts to circumvent our verification process. Deposits made via DANA, OVO, GoPay and QRIS are treated as final once processed. Withdrawals require account verification and go through the same payment method you used to deposit. If you breach these terms—such as
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using multiple accounts, manipulating games, or disputing legitimate transactions—we may suspend or close your account without refund of your balance.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

REACH US ANYTIME

How to Contact Us About These Terms

Our support team is here to answer questions about your account, terms and eligibility. Reach out through any channel that's easiest for you, and we'll clarify how a rule applies to your specific situation or help you understand a term before you commit.

Team online

Live Chat

Open our live chat from the lobby. A support agent answers most questions within minutes during operating hours.

Email Support

Send us an email with your account details and your question. We respond within 24 hours on business days.

Help Centre

Visit our Help Centre for answers to common questions about account rules, deposits, withdrawals and our terms.

SECURITY AND DATA

How We Protect Your Information and Account

Your account data is encrypted end-to-end, and we never share your payment details with third parties outside the payment processor.

Data Encryption

All account and payment data travels over secure SSL encryption. Your credentials are hashed and stored separately from your balance.

Payment Security

We process DANA, OVO, GoPay and QRIS payments through certified processors. Your payment details are never stored in full on our servers.

Account Verification

We verify your identity when you open an account and again when you withdraw. This stops fraudulent claims and protects your winnings.

Session Timeout

Your session ends automatically after 30 minutes idle to prevent unauthorized use if you step away from your device.

Data Retention

We keep your account history and transaction records for as long as your account is active plus two years, as required by local law.

Request Your Data

Email [email protected] to request a full copy of your personal data or to ask questions about our retention policy.

Common Questions About bom77 Terms

Players in Jakarta and across Indonesia often ask us about specific parts of our terms. Here are the questions we hear most, answered plainly.

No. One account per person is our policy. If we detect multiple accounts under the same identity, we may close all of them and withhold any balance. This protects the fairness of our games and prevents abuse.

Once a deposit via DANA, OVO, GoPay or QRIS is confirmed in your account, it's final. We cannot reverse it. If your payment didn't arrive or you think there's an error, contact support with your transaction receipt within 7 days.

Yes. You can request account closure at any time through support. If you have an outstanding balance, you can withdraw it first. Closed accounts cannot be reopened; you'll need to create a new one with a different email address.

Real payouts are credited to your wallet when games settle. You can withdraw them to your original deposit method. Withdrawals via DANA, OVO, GoPay and QRIS typically clear within 1–2 hours on business days. Bank transfers may take 1–3 days.

Email us with your complaint and the game session ID. We review game logs, RNG reports and your account history. Most disputes are resolved within 48 hours. If you're not satisfied, we escalate to an independent disputes officer.

Deposit minimums vary by payment method. Withdrawals are subject to verification and have a daily cap that depends on your account age and history. Contact support for your specific limits or to request an increase.

Minor breaches may result in a warning. Serious violations—such as fraud, multiple accounts, or reverse-payment claims—lead to account suspension or closure and forfeiture of your balance. We'll notify you of the reason and our decision.

Our Terms & Conditions Explained

How to Contact Us About These Terms

Live Chat

Email Support

Help Centre

How We Protect Your Information and Account

Data Encryption

Payment Security

Account Verification

Session Timeout

Data Retention

Request Your Data

Common Questions About bom77 Terms

01 Can I have more than one account with bom77?

02 What happens if I dispute a transaction after it's confirmed?

03 Can I close my account or take a break anytime?

04 What are the rules if I win real payouts?

05 How do you handle complaints or disputes about gameplay?

06 Are there limits on how much I can deposit or withdraw?

07 What happens if I violate the terms?

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