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How We Protect Your Privacy on bom77

When you open an account with us, your personal information stays secure and private.

Account security firstEncrypted payment flowNo third-party data selling
bom77 How We Protect Your Privacy on bom77
REACH OUR TEAM

How to Contact Us About Your Privacy

Your privacy questions matter, and we've made it simple to get answers. Reach our support team through any channel below — we respond to privacy requests within 7 days, and we can walk you through your data rights step by step.

Team online

Live Chat

Open the chat bubble in your account lobby during support hours. Our team in Jakarta responds to privacy enquiries about data access and account security in real time.

Email Support

Send a privacy request to our compliance inbox. Include your account username and the specific information you're asking about. We'll reply within 7 days with full details.

Account Settings

Log in to your bom77 account and head to Settings > Privacy & Security. You'll find options to review your data, update contact details and manage cookie preferences.

DATA SECURITY INSIDE

How We Keep Your Information Safe

We encrypt all traffic between your device and our servers so that DANA, OVO, GoPay and QRIS payment details never travel unprotected.

Encryption

All payment data and personal information travel via SSL/TLS encryption. DANA, OVO, GoPay and QRIS transactions are protected from the moment you enter your details to when funds settle.

Password Security

We hash your password on our servers — we never store it in a readable format. Only you can access your account, and we never ask for your password in emails or support chats.

Fraud Monitoring

Our system flags unusual login locations, rapid withdrawal requests and device changes. We contact you immediately if we spot activity that doesn't match your normal pattern.

Withdrawal Verification

Every withdrawal request goes through identity confirmation and payment checks before we process it. This adds a few extra minutes but stops unauthorised transfers.

Data Retention

We keep your account data for as long as you play with us, plus a retention window for audit purposes where local law permits. Closed accounts are purged after this window closes.

Cookie & Tracking

We use cookies to remember your login and improve the lobby experience. You can manage cookie settings in your account privacy page or disable them in your browser at any time.

Frequently Asked About Your Privacy on bom77

Real questions from players in Yogyakarta, Jakarta and across Indonesia about how we handle their data and account privacy.

Yes. Log in to Settings > Privacy & Security to view your name, email, phone and account history. For a complete data export including gameplay records, contact our support team and we'll send it within 7 days. This right depends on local law in your region.

We keep transaction records for as long as your account is open, plus 5 years for regulatory compliance where local law permits. After your account closes, records are securely deleted unless we're required to retain them for legal disputes.

We never sell your personal data. We share only what's necessary with payment processors for DANA, OVO, GoPay and QRIS transactions, fraud prevention partners, and where required by law. You can request details on all third-party access through our support team.

Your password is hashed using industry-standard algorithms — it's never stored in a format we can read. Even our admins can't see it. If you forget your password, you reset it yourself via email verification; we never send your original password back to you.

You can request account deletion in Settings > Account Closure. We'll close your account immediately and begin deleting your personal data. Withdrawal and deposit records kept for compliance will be anonymised after a retention period.

Payment details are encrypted end-to-end and never stored on our main servers after the transaction clears. We keep a transaction record for your account and regulatory purposes, but your wallet PIN and full card numbers are never kept in retrievable form.

Contact our support team immediately via live chat or email. We'll verify your identity, scan your account for unauthorised activity and reset your security keys if needed. We also recommend changing your password right away from a secure device.